Last updated: 22 August 2026
This Shipping Policy applies to products purchased from UN Creations through our website and online shop.
We deliver only to destinations made available during checkout. If a destination or method is not offered when you enter your address, we are currently unable to deliver that order there. Available destinations and services may vary by product due to size, weight, material, carrier restrictions, or legal requirements.
Processing/production time is the period between acceptance of the order and collection by the carrier — separate from transit time. The estimate is shown on the product page, at checkout, in the order confirmation, or in the written quotation for a customised product. Business days are Monday to Friday, excluding public holidays. For standard products, processing begins after the order is accepted and payment authorised. For customised products, the estimate begins only after the design is agreed, you have given written approval, and any required payment has been received; time waiting for information or approval from you is not included.
Delivery charges are calculated and displayed before you submit the order and may depend on destination, weight and dimensions, speed, product type, and carrier. We will not add an undisclosed mandatory delivery charge after an order is placed. Any free-delivery threshold is applied at checkout when its conditions are met.
The estimated delivery period combines handling/production time and the carrier's transit time. Delivery dates are estimates unless we expressly agree a date is essential. Severe weather, carrier disruption, border delays or events outside reasonable control may affect delivery. Unless otherwise agreed, we deliver within the period required by law; if a material delay occurs we notify you where possible and explain your options.
Where tracking is available, we send it to the email or phone number supplied with the order. Tracking may take time to update after collection. The absence of tracking does not change our responsibility to deliver.
You are responsible for a complete, accurate delivery address including correct postcode and access information. Contact us immediately at 3dprinting@uncreations.co.uk if you notice an error. We cannot guarantee an address change after processing begins, and will not redirect a dispatched parcel where the carrier does not permit it. If a parcel is returned because the address you supplied was materially incorrect, we may ask you to pay the reasonable redelivery cost, agreed before resending. This does not apply where the error was ours.
Inspect the parcel and product promptly after delivery. If the parcel appears materially damaged, photograph the external packaging before opening where possible and retain it while we investigate. For transit damage, an incorrect item, or a missing item, contact us preferably within 48 hours (this does not remove or shorten your statutory rights).
Risk remains with UN Creations until the product is delivered into your physical possession or to a person you identify to receive it. Handing the product to a carrier we selected does not transfer delivery risk to you.
If tracking has not updated, delivery is overdue, or a parcel is marked delivered but cannot be located: check the address in your confirmation; check any safe place, reception, household member or immediate neighbour; review the carrier's tracking and delivery photograph; then contact us at 3dprinting@uncreations.co.uk. We investigate with the carrier — you will not be required to resolve a claim directly with a carrier we selected as a condition of a remedy. Where a parcel is confirmed lost, we provide a replacement or refund in accordance with law and your preference where legally required.
If delivery cannot be completed, follow the carrier's reasonable redelivery or collection instructions. If a parcel is returned because it was not collected or delivery was repeatedly refused without a valid cancellation or complaint, we contact you and reasonable redelivery costs may be charged before resending. For a customised product, failure to accept delivery does not convert it into a change-of-mind return.
An order with multiple products may be dispatched in more than one parcel. You will not be charged an additional delivery fee merely because we divide an order into multiple shipments.
International delivery is available only where offered at checkout. International orders may be subject to customs inspections, import duties, taxes, brokerage or other fees imposed by the destination country. Unless checkout states these are included, they are the customer's responsibility and are outside our control. Customers are responsible for checking whether a product may lawfully be imported. We will not deliberately undervalue or misdescribe a shipment to avoid customs charges.
If an international parcel is returned because the customer did not pay disclosed import charges, provide required information, or collect it, we contact the customer after receiving it. For an eligible standard product, any refund is handled under our Returns/Refunds & Cancellation Policy. Customised products remain non-returnable for change-of-mind reasons, including refusal caused solely by disclosed import charges.
If delivery is affected by an event outside our reasonable control, we take reasonable steps to reduce the delay and keep you informed where practical. This does not remove any right to cancel or obtain a refund where delivery is materially late or where the law provides such a right.
Do not return a parcel to the sender's address without first contacting us — the correct return address may differ. Return eligibility, prepaid labels, cancellation rights, customised-product restrictions, faulty-product remedies and refund times are in our Returns/Refunds & Cancellation Policy.
For shipping questions, delayed parcels, address corrections or delivery problems: 3dprinting@uncreations.co.uk · +44 7587 162296. Please include your order number.